Frequently Asked Questions
Everything you need to know about shopping with Atelier New York.
What is the typical shipping timeframe for orders?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by destination but generally range from 7-14 business days.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition releases may be final sale.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. As a curated boutique, we also provide 'fit notes' to indicate if a designer's collection runs true to size, small, or oversized.
Are your products authentic?
Yes, Atelier New York is an authorized retailer for every brand we carry. All products are guaranteed 100% authentic and are sourced directly from the designers' official showrooms.
Do you offer international shipping and duties coverage?
We ship worldwide. While shipping costs are calculated at checkout, please note that international customers are responsible for any customs duties or taxes imposed by their local government.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.